Restore Health Clinic (restorehealthclinic.com.au) is committed to protecting your privacy. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which set strict standards for how we handle your personal and sensitive health information.
1. Our Website is Informational Only
Our website is designed to provide information about our clinic, practitioners, and services. We do not collect, request, or allow users to manually input any personal or clinical information directly on restorehealthclinic.com.au.
2. Third-Party Online Booking System
When you click to book an appointment online, you will be redirected away from our website to our secure, third-party practice management and booking platform, Cliniko.
- Data Collection: Any personal details, contact information, or preliminary health details you enter during the booking process are collected directly by this third-party platform on our behalf.
- Privacy Practices: This platform uses enterprise-grade encryption and complies with Australian healthcare privacy standards to protect your data. You can view their independent privacy policy directly on their booking page.
- Our Responsibility: Once your booking information is transferred to our practice management system, it is treated as a confidential medical record held securely by Restore Health Clinic.
3. Information Collected Automatically (Cookies & Analytics)
While you cannot manually input data on our website, we may automatically collect limited, non-identifiable technical data when you visit. This includes:
- Your IP address and general geographic location.
- The type of browser and operating system you use.
- The pages you visit on our site and the time spent on those pages.
We use this data solely via tools like Google Analytics to monitor website performance and improve user experience. This data does not contain personal or health information and cannot be used to identify you. You can disable cookies in your web browser settings at any time without affecting your ability to read our website.
4. How We Use and Disclose Your Information
The information collected via our third-party booking system is used strictly to:
- Schedule and manage your appointments.
- Provide you with professional healthcare services.
- Process billings, Medicare claims, or private health insurance rebates.
We do not sell, rent, or trade patient data. We will not disclose your personal information to third parties without your consent, except where required or authorized by law (e.g., in a medical emergency or under a legal subpoena).
5. Data Security and Storage
We take data security seriously. The health records generated from your bookings are stored electronically using secure cloud servers located within Australia. Access to your clinical data is strictly restricted to authorized staff members who require it to manage your care.
6. Your Rights: Access and Correction
Under the APPs, you have the right to request access to the personal and health information we hold about you. You can also ask us to correct or update any information that is inaccurate or out of date.
To make a request, please contact our clinic using the details below. We will respond to your request within a reasonable timeframe (usually 30 days).
7. Complaints and Contact Information
If you have any questions about this Privacy Policy, or if you wish to make a complaint about a potential breach of your privacy, please contact us directly:
Email: reception@restorehealthclinic.com.au